ClickTime
Senior Customer Success Manager
Remote, USA · Senior
Sponsorship not specified$130k-$170kDetected 35 days ago
ERPCustomer SuccessTime Management
About the role
- ClickTime plays a critical role in how our customers run their businesses, from workforce planning to financial operations.
- As a Senior Customer Success Manager, you'll help stakeholders derive lasting value from a platform they rely on every day.
- As AI surfaces signals about account health, risk, and opportunity, you'll focus your time where it counts most: customer relationships, account strategy, and revenue-critical conversations.
Responsibilities
- You'll own a set of our most strategic accounts - building account strategies, leading executive conversations, and driving renewals grounded in real business outcomes.
Requirements
- Track record of connecting product usage to business outcomes, driving retention and expansion as a result
- Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence
- Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result
- Proven track record of owning a B2B SaaS portfolio - building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts
- Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes
- Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions
Nice to have
- Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus
Compensation
- $130k-$170k
Company info
- ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide.
- From bootstrapped beginnings to sustained profitability-all without venture capital funding-ClickTime has tracked over $210 billion worth of employee time, helping customers improve workforce efficiency, profitability, and resource planning.
- While headquartered in San Francisco, ClickTime's team works remotely across the United States.
Equal opportunity
- ClickTime provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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