Overjet
Director of Customer Success, Enterprise
United States, Remote · Director
Sponsorship not specifiedDetected 160 days ago
RESTAccount ManagementCustomer SuccessAccount RetentionMedical DevicesLeadership
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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Files H-1B transfers
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About the role
- This is a hands-on, player-coach leadership role responsible for driving retention, adoption, expansion, and long-term customer value across complex, multi-location organizations.
Responsibilities
- Lead & Develop the Team: Recruit, coach, and manage a high-performing Customer Success team with clear goals, accountability, and performance expectations.
- Partner Cross-Functionally: Work closely with Sales, Product, Marketing, and other teams to improve the customer experience, surface customer insights, and influence business priorities.
- Drive Retention & Expansion:
- Lead the Future of Dentistry.
- You will lead and develop a team of Customer Success Managers while also serving as a senior strategic partner to key enterprise customers.
Requirements
- 7+ years of experience in Customer Success, Account Management, Strategic Accounts, or a related customer-facing function in B2B SaaS.
- 3+ years of experience leading and developing Customer Success or Account Management teams.
- Strong executive presence, commercial judgment, and ability to navigate complex customer conversations and escalations.
- Experience using AI, automation, and customer success tools to improve team efficiency, customer insights, and decision-making.
- Proven experience managing complex enterprise or strategic customers with multiple stakeholders and executive-level relationships.
- Demonstrated success driving retention, renewals, adoption, and expansion across a meaningful customer portfolio.
- Experience building or improving Customer Success processes, playbooks, metrics, and operating rhythms in a scaling organization.
- Strong analytical skills and ability to use customer and business data to identify risk, diagnose problems, and drive action.
- Experience with DSOs, multi-location healthcare organizations, dental technology, or vertical SaaS is strongly preferred.
- Why Overjet?
- Competitive Compensation and Equity
- Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Compensation
- Competitive Compensation and Equity
Benefits
- Overjet is the world-leader in dental AI.
- Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care.
- improve oral health for all.
- As Director of Customer Success, Enterprise at Overjet, you will lead Customer Success for some of our largest, most strategic, and most complex customers, with a primary focus on Dental Support Organizations (DSOs).
- Build the Enterprise CS Playbook: Develop scalable customer success strategies, engagement models, health frameworks, and risk mitigation plans for the enterprise segment.
- Own the Customer Journey: Ensure strong execution across onboarding, adoption, renewal, and expansion, with proactive management of customer health, risk, and growth opportunities.
Company info
- Life and AD+D Insurance
- 8 weeks Paid Parental Leave
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This listing is sourced directly from Overjet's careers page and normalized into a canonical job model.