GitLab
Senior Professional Services Partners Manager, Subcontractor Partner Solutions
Remote, US · Senior · Full-time
Work authorization required$105k-$175kDetected 27 days ago
GitProject ManagementCRMProcess ImprovementProcurementRecruitingPerformance ManagementIntellectual PropertyLeadership
About the role
- The Professional Services organization helps customers realize value from GitLab through successful implementation, adoption, and delivery outcomes.
- This is a highly cross-functional environment where success is driven by clear processes, strong documentation, thoughtful governance, and strong relationships.
- The base salary range for this role's listed level is currently for residents of the United States only.
Responsibilities
- Own the subcontractor partner operating model for Professional Services, including partner company onboarding, partner consultant lifecycle management, access coordination, readiness tracking, shadow and reverse-shadow progression, status management, and offboarding.
- Develop and execute a global strategy for subcontractor and services partners that expands delivery capacity while maintaining quality, customer satisfaction, and alignment with regional business needs, using capacity, quality, and customer satisfaction metrics to guide decisions.
- Serve as the primary relationship manager for strategic subcontractor and services partners, building strong partnerships with partner principals and delivery managers.
- Manage or materially support contract and engagement workflows, including contract initiation, work authorization governance, purchase order coordination, invoice routing, retainer administration, renewals, and related cross-functional follow-through.
- Establish and maintain partner performance scorecards, feedback loops, and compliance mechanisms to assess partner quality, readiness, utilization, customer feedback, and future fit.
- Drive process improvement and automation across partner onboarding, engagement workflows, rules of engagement, and systems used to manage subcontractor operations across regions to reduce manual effort and improve data accuracy.
- Demonstrated progressive experience in subcontractor partner management, Professional Services operations, partner programs, channel or ecosystem roles, or services-partner management within a technology company.
- Experience building, managing, and improving partner operating models or programs that support scalable services delivery.
- Strong working knowledge of partner administration, contract processes, and terms and conditions management in partnership with Legal, Finance, Procurement, and Operations teams.
- Experience managing strategic partner relationships and building credibility with both internal stakeholders and external partner executives.
Compensation
- The base salary range for this role's listed level is currently for residents of the United States only.
- This range is intended to reflect the role's base salary rate in locations throughout the US.
- Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Benefits
- The base salary range does not include any bonuses, equity, or benefits.
- See more information on our benefits and equity.
- Benefits to support your health, finances, and well-being
- Equity Compensation & Employee Stock Purchase Plan
Company info
- Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
- Building and improving a global subcontractor partner operating model that supports onboarding, readiness, delivery management, and offboarding
- Partnering across Professional Services, Ecosystems, Legal, Finance, Procurement, and regional delivery teams to streamline contracting, access, governance, and partner performance management
- Flexible Paid Time Off
- Team Member Resource Groups
- Growth and Development Fund
- Parental Leave
Equal opportunity
- Your privacy is important to us.
- GitLab is proud to be an equal opportunity workplace and is an affirmative action employer.
- GitLab's policies and practices relating to recruitmen
Visa & Work Authorization
- Manage or materially support contract and engagement workflows, including contract initiation, work authorization governance, purchase order coordination, invoice routing, retainer administration, renewals, and related cross-functional fo
This listing is sourced directly from GitLab's careers page and normalized into a canonical job model.