Cooley

San Francisco Guest Services Representative

San Francisco

Sponsorship not specified$29k-$36kDetected 14 days ago

Customer SupportCritical ThinkingAdaptabilityMicrosoft Office

About the role

The Guest Services Representative position plays a critical role with a focus on establishing effective work relationships with clients, attorneys, business professionals and providing exceptional customer service to all clients, guests and employees.
Specific duties include, but are not limited to, the following:

Schedule visiting offices and coordinate with Guest Services Manager to assign administrative support, when needed
Maintain a secure environment at reception area and floor entrances, ensuring that clients or guests, including former employees, do not enter our space without approval
Maintain Meeting Room Manager Scheduling (EMS) for conference rooms.
Be aware of firm personnel coming and going. Create, propose, and utilize systems to carry out this task in an efficient manner. Inform relief receptionist of lawyer and staff whereabouts during the day
Call for taxis as needed and issue taxi vouchers. Maintain taxi record log
Ability to maintain confidentiality
Ability to effectively work individually and use critical thinking skills to solve operational issues, knowing the difference between when to solve an issue on one's own and when to elevate it to the next level for help

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Available to work overtime, as required
Familiarity with making international and long-distance calls to enable the receptionist to assist clients, guests or firm personnel

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.

This listing is sourced directly from Cooley's careers page and normalized into a canonical job model.