Ts
Client Service Manager
Los Angeles - Hollywood · Full-time
Sponsorship not specified$70k-$80kDetected 1 day ago
ExcelOnboardingCustomer SupportCommunicationMicrosoft Office
About the role
- As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential.
- Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office and retail spaces, industrial facilities, and mixed-use campuses.
- Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522, totaling 218 million square feet, with a combined value of over $129 billion (U.S.).
Responsibilities
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality with a sense of urgency.
- Actively support property management staff in fostering lasting and effective relationships with a focus on customer satisfaction.
- Work collaboratively with the property management, hospitality teams, engineers, experience ambassador and ZO programming team to effectively manage the office and ZO programming initiative.
- Provide support to ensure smooth operations of the Property Management Office (PMO).
- Manage the close-out of work orders in the Angus work order system ensuring correct billing for services provided.
- Support issuance of the monthly paperless rent statements inclusive of relevant back-up.
- Maintain organized soft copy building files on the internal cloud-based server.
- Oversee the building office files-organizing, labeling and filing as needed.
- Follow-up with building vendors and contractors on daily service issues.
- Manage and redirect incoming phone calls with courtesy and professionalism.
Requirements
- Bachelor's degree required.
- At least 1 to 3 years of experience in an administrative role.
- Must be able to work well in a fast-paced environment.
- Strong customer service skills. must have superior customer service approach to problem resolution.
- Sufficient knowledge and ability to utilize the following software: Microsoft Office, Word, Excel, Outlook, PowerPoint.
- Ability to understand and communicate in English, verbally and in writing.
- This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role.
Nice to have
- Commercial real estate background preferred.
Compensation
- Annual budget input for all office expenses, work order income and expense at the guidance of the OM.
Benefits
- Disability Assistance - Tishman Speyer is committed to being an
Company info
- Manage the window cleaning by creating the schedule and coordinating cleaning access with our customers.
- Maintain the customer portal to ensure current building communication and procedures are available to our customers.
- Ability to effectively listen and respond to internal and external customers.
Equal opportunity
- Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives.
- We expect our leaders and employees alike to champion diversity and inclusion practices.
- Please click here to review all EEO policies, notices, and relevant posters.
- Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
This listing is sourced directly from Ts's careers page and normalized into a canonical job model.