Observe.AI
Sr. Sales Engineer
Remote-US · Senior · Full-time
Sponsorship not specified$200k-$242kDetected 12 days ago
RESTMachine LearningLLMsRAGAgentic AICRMSalesCustomer SupportTest AutomationLeadershipCommunicationPublic Speaking
About the role
- Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes.
- This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
- This role combines technical expertise with customer-centricity, making it a unique and exciting opportunity for someone who's passionate about driving solution engineering efforts from inception to completion.
Responsibilities
- Lead Strategic Enterprise Discovery: Run complex, multi-stakeholder technical discovery sessions with Enterprise and Strategic buyers-including VPs of Customer Experience, Contact Center Leaders, CTOs, and IT Leads-to deeply understand their contact center architecture, compliance mandates, and operational goals
- Design and Deliver High-Impact Demos: Anchor the pre-sales cycle by presenting customized, value-driven demonstrations and Proofs of Value (POVs).
- Build and Scope AI Agents: Get hands-on within the Observe.AI platform to scope, design, and build sophisticated AI Agents (Customer-Facing Voice/Chat Agents, and AI Copilots) that simulate real-world enterprise environments
- Develop Next-Generation Demo Assets: Build out robust, enterprise-grade demo flows that highlight next-best action triggers for real-time agent enablement (Companion Agents) and knowledge surfacing using Retrieval-Augmented Generation (RAG)
- Drive Product Innovation: Collaborate closely with Product and Engineering teams, acting as the voice of the Enterprise customer to continuously introduce market feedback and new technological requirements into roadmap conversations
- Cross-Functional Mentality: A strong ability to learn new technologies rapidly and work seamlessly with product, design, marketing and sales to position new functionality and launch high-quality AI Agent experiences
- We seek to hire, develop, and retain talented people from all backgrounds.
Requirements
- AI & LLM Proficiency: Applied, hands-on knowledge of Generative AI, foundational LLMs (OpenAI, Claude, Gemini, etc.), and related concepts including RAG, embeddings, conversational design, and Agentic frameworks
Skills
- Communication
- Why You'll Love It Here
- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Pre-tax Commuter
Compensation
- Market-aligned base pay, performance incentives, and meaningful equity ownership
- Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options).
- This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices.
- The OTE (On Target Earnings) compensation range targeted for this full-time position is $200,000-$242,000 Range per annum.
- Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work
Company info
- Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
- Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
- Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
- Why Join Us
- We're seeking a Senior Sales Engineer with deep technical acumen and strong business presence to lead the pre-sales engagement for our Agentic AI solutions.
- This is a high-impact role, ideal for someone who thrives at the intersection of AI innovation, customer value, and strategic selling.
- Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.
- The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
- You'll partner closely with Sales, Product, and Customer teams to design and deliver compelling technical narratives and solutions that leverage GenAI for post-call quality automation, interaction analytics, and agentic workflows (Agent Guidance, next-best action, knowledge retrieval, voice and chat AI).
- What You'll be Doing
- Educate and advise customers on implementing AI Agents for real-world automation, successfully navigating the security and compliance hurdles inherent to regulated industries (e.g., financial services, healthcare, insurance)
Equal opportunity
- Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
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This listing is sourced directly from Observe.AI's careers page and normalized into a canonical job model.