HighLevel

HighLevel

Customer Retention Specialist

United States

Sponsorship not specified$44k-$52kDetected 20 days ago
CRMOutbound SalesAccount RetentionLeadership

About the role

  • To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.
  • By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
  • With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Responsibilities

  • Retention & Revenue Support
  • Support churn reduction and revenue retention goals through escalating recurring issues to leadership.
  • Deliver personalized, positive support aligned with the company brand.
  • Maintain detailed documentation to support transparency and performance tracking.
  • Maintain strong product knowledge of HighLevel services and best practices.
  • Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

Compensation

  • The salary range for this position is $44,000 - $52,000 Annually.
  • This information is used solely for compliance with government recordkeeping and legal requirements.
  • Providing this information is voluntary and will not affect your application status.

Benefits

  • Education & Experience:

Company info

  • HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We're proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts
  • Who You Are:
  • As a Customer Retention Specialist, you're going to be customer-obsessed, proactively outreaching to customers at risk, and driven by results. You naturally spot risks before they turn into churn and take ownership of customer outcomes. You're comfortable initiating meaningful conversations, handling objections with confidence, and turning at-risk customers into loyal advocates.
  • You bring a consultative mindset to every interaction - listening first, diagnosing the real issue, and guiding customers toward solutions that reinforce the value of staying with HighLevel. Data signals like HealthScore drops, payment failures, cancellation intent, low product usage, and reactivation opportunities don't intimidate you
  • HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
  • Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
  • Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
  • We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
  • Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
  • Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.

Equal opportunity

  • Information The company is an Equal Opportunity Employer.
  • As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information.
  • This information is used solely for compliance with government recordkeeping and legal requirements.
  • Providing this information is voluntary and will not affect your application status.
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This listing is sourced directly from HighLevel's careers page and normalized into a canonical job model.