dfn

dfn

Technical Support Representative

Roseburg, Oregon, United States · Full-time

Sponsorship not specifiedDetected 20 days ago
Customer SupportLeadershipProblem Solving

About the role

  • This position is remote, but does require full-time residency in the state of Oregon.
  • This position currently works 4-10 hour shifts per week that are scheduled between the hours of 7AM-9PM Sunday-Saturday.
  • DFN is a top fiber internet service provider serving Lane, Douglas, and Coos counties.

Responsibilities

  • This position provides front-line technical and customer support for Douglas Fast Net's products and services.
  • This position is responsible for resolving entry-level support issues, monitoring and responding to customer tickets in a timely manner, and escalating complex issues according to established procedures.
  • Provide resolution of entry level support issues spanning all of DFN's products and services.
  • Document and escala te tickets per DFN support procedures.
  • Manage multiple tasks/priorities simultaneously.
  • We are looking for a Technical Support Representative to join our team.

Requirements

  • High school diploma and two years of technical support or equivalent work experience required.
  • Excellent attendance and punctualit y required.
  • Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.
  • Ability to master new software and applications specific to the industry and position.
  • Positive att itude and strong work ethic as this is a high productivity position with a large degree of autonomy.
  • Self-motivated, ability to work independently and in a team
  • Ability to communicate effectively, both orally and in writing
  • All employees are required to successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable.
  • Customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.
  • Strong interpersonal skills to build rapport with prospective and existing customers.
  • S trong problem solving, diagnostic and technical troubleshooting skills.
  • Able to meet physical demands with reasonable accommodations if necessary.
  • DFN is a drug free workplace. All employees are required to successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable.

Benefits

  • Just to highlight a few of our amazing benefits -
  • 100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.
  • PTO package and 10 paid holidays including two days off for your birthday.
  • We recognize that we are enabling life's most important connections, work, education, health, and family.

Company info

  • Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs.
  • At DFN, we strive to take care of our employees on and off the job.
  • We offer a 200% 401(k) match capping at 9%
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This listing is sourced directly from dfn's careers page and normalized into a canonical job model.