Mainsail Lodging & Development
Assistant Front Office Manager
Tampa, FL · Part-time
Sponsorship not specifiedDetected 6 days ago
Customer SupportProblem SolvingMicrosoft Office
About the role
- We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.
- Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes.
Responsibilities
- Monitor and manage guest check-in and check-out processes.
- Perform other duties as assigned by the manager.
- Lead and empower the front office team to deliver exceptional service.
- Anticipate guest needs and deliver outstanding service.
- Maintain comprehensive knowledge of hotel amenities, room types, rates, and services.
- Ability to drive/transport self and others
Nice to have
- Associate's degree in Hospitality Management or a related field is preferred.
- Two (2) years of Hotel Front Desk management experience.
- Proficiency in hotel management software and Microsoft Office Suite.
- Strong problem-solving skills and ability to handle guest complaints effectively.
- Knowledge of hotel operations, including reservations, front desk, and guest services.
- Knowledge of safety and security procedures in a hotel environment is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Skills
- Exceptional customer service skills with a guest-first mindset.
Benefits
- All above-listed benefits, except for Medical Insurance and Holiday Pay
- Full-time Associate Benefits
- Part-time Associate Benefits
- On-Call Associate Benefits
- Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
- Corrected vision to normal range
Visa & Work Authorization
- oyer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related condit
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