1Password
Manager, Quality Assurance, Customer Support
Remote (United States | Canada)
Sponsorship not specifiedDetected 2 days ago
Agentic AIProduct StrategyCRMCustomer SuccessCustomer SupportZendeskLeadershipCommunicationCollaborationProblem SolvingMentoringPublic SpeakingAdaptability
About the role
- We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.
- As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience.
- Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
Responsibilities
- We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect.
- At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
Requirements
- 5+ years of experience in quality assurance, customer support, customer experience, or service operations within a fast-paced environment.
- 3+ years of leadership experience, including managing individual contributors or senior-level team members.
- Strong understanding of quality assurance methodologies, calibration practices, coaching models, and performance management.
- Hands-on experience with CRM and support platforms such as Zendesk, along with familiarity with QA platforms and AI-enabled support technologies.
- Comfort operating in ambiguity and evolving environments where iteration, adaptability, and problem-solving are essential.
- Ability to balance strategic thinking with hands-on execution in a rapidly evolving organization.
- What you can expect:
Nice to have
- Located in Atlantic, Eastern or Central timezones (AT, ET or CT).
Compensation
- USA-based roles only: The annual base salary for this role is between $147,000 USD and $213,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time
Benefits
- We believe in working hard, and rewarding that hard work through our benefits.
- Health and wellbeing
- 👶 Maternity and parental leave top-up programs
- 🩺 Competitive health benefits
- 🏝 Generous PTO policy
- 📈 RSU program for most employees
- 💸 Retirement matching program
- At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
Company info
- While not an exhaustive list, here is a glance at what we currently offer:
- You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution.
- Our work is demanding, we strive for excellence, and the pace is fast.
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages s
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This listing is sourced directly from 1Password's careers page and normalized into a canonical job model.