Amplitude
Senior Technical Success Manager III - Strategic
New York City · Senior
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About the role
- Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour.
- Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
- They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration.
Requirements
- 7+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
- 3+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities.
- 2+ years managing a portfolio of 10 Strategic accounts
- Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
- Experience training or enabling non-technical teams to become data-sufficient.
- Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.
Nice to have
- Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms
- Background in consulting, solutions delivery, or implementation
- Experience using Amplitude as a practitioner
- The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed.
- The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action.
- We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.
Compensation
- $194,000 - $291,000 total target cash (inclusive of bonus or commission)
Benefits
- We offer mentorship programs, management training, and wellness initiatives.
- We give every Ampliteer a charitable giving grant and paid volunteer time off.
- We're a global and fast-growing team!
Company info
- Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed.
- Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
- This empowers teams to build better product experiences that drive business growth.
- Some of our benefit programs include:
- Excellent M edical, D ental and V ision insurance coverages, with 100% employer-paid premiums for employee M edical, D ental, Vision on select plans
- Flexible time off, p aid holidays, and more
- Fidelity 401/K
- Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
- Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
- Employee Stock Purchase Program (ESPP)
- Other fun facts about Amplitude:
This listing is sourced directly from Amplitude's careers page and normalized into a canonical job model.