First Orion

First Orion

IT Technician

North Little Rock, AR · Mid

Sponsorship not specifiedDetected 4 days ago
PowerShellAWSCustomer SupportCommunicationCollaborationProblem SolvingCompTIA

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The IT Technician ensures that internal users, endpoints, applications, access, and workplace technology needs are met so employees can securely and effectively complete corporate goals.
  • We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we're helping our teammates reach their wellness goals while at work.
  • Learn More About First Orion: First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling.

Responsibilities

  • Internal User and Executive Support - provide timely support through the IT service management process for hardware, software, accounts, access, printers, mobile devices, video conference systems, collaboration tools, and other workplace technology needs; troubleshoot issues through resolution, document work performed, communicate status, and escalate security or engineering issues appropriately.
  • Endpoint and Infrastructure Operations - order, receive, configure, deploy, maintain, recover, and securely retire Windows and macOS endpoints and peripherals; support endpoint governance, hardware and software inventory, support endpoint OS and application patch coordination, conference room technology, and access control systems.
  • Identity, SaaS, and Employee Lifecycle Support - perform approved onboarding, offboarding, and access-change activities; support identity and access administration, Microsoft 365, SaaS applications, software licensing, group and role assignments, application access, and account lifecycle tasks while following least privilege, approval, and documentation requirements.
  • We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

Requirements

  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
  • Employees are required to demonstrate proper work authorization as required by I-9 compliance.

Nice to have

  • Service Delivery, Documentation, and Operational Control - meet service level expectations
  • follow First Orion policies, security standards, change-management practices, and established IT processes/procedures
  • identify recurring issues, process improvements, automation opportunities, capacity needs, and operational risks
  • participate in associated on-call rotation responsibilities.
  • Experience provisioning, supporting, troubleshooting, patching, inventorying, and securely retiring Windows and macOS endpoints, peripherals, mobile devices, printers, and conference room technology.

Benefits

  • Balancing the work-life flow is key to health and happiness!
  • That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements.

Company info

  • First Orion Culture Cornerstones are at the core of everything we do here.

Equal opportunity

  • First Orion is an Affirmative Action and
  • Equal Opportunity Employer.

Visa & Work Authorization

  • This position is not eligible for employment-based immigration visa/status sponsorship.
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This listing is sourced directly from First Orion's careers page and normalized into a canonical job model.