JRM Construction Management, LLC

Help Desk Technician I

Boca Raton, FL · Internship

Sponsorship not specified$25k-$35kDetected 21 days ago

AzureCustomer SupportDNSVPNVoIPCommunicationMicrosoft OfficeConstruction Management

About the role

Responsibilities include first-line troubleshooting, device setup, account administration, and accurate ticket documentation.
Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs.

Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.

Experience with Active Directory user administration and a modern ticketing system.
ability to handle multiple tickets concurrently.
Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies
Ability to lift/move up to ~25-35 lbs (monitors, small printers).
1-2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
Willingness to learn, follow SOPs, and escalate appropriately.
Valid driver's license for occasional site travel preferred.
Proficient with Windows 10, Windows 7, and Microsoft Office suite
On site support with some remote assistance.
Occasional nights/weekends for planned work.

Serve as the first point of contact via phone, email, walk-up, or ticketing system
triage, resolve, and/or route incidents and requests.
Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
assist with periodic inventories and device lifecycle processes.
provide clear case notes/logs.
Travel to local offices/job sites as needed
Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.

The salary range listed in job postings reflects the Company's good-faith estimate at the time of posting.

The salary range listed in job postings reflects the Company's good-faith estimate at the time of posting.

This listing is sourced directly from JRM Construction Management, LLC's careers page and normalized into a canonical job model.