Notion
Startup Program & Experience Lead
San Francisco, California
Sponsorship not specified$140k-$205kDetected 53 days ago
Agentic AIFigmaProject ManagementCustomer SuccessCommunicationCollaboration
About the role
- Working closely with the Head of Startups, this role combines program management, customer experience, lifecycle engagement and operational execution to improve startup activation, engagement, conversion and retention across the region.
- Improve startup activation, engagement, conversion and retention across the regional startup funnel.
- Identify friction points and improve the startup customer journey.
Responsibilities
- This person partners cross-functionally with Marketing, Product, Customer Success and Partnerships teams to create scalable startup programs, onboarding experiences and engagement initiatives that support long-term business growth.
- Support the execution of startup initiatives, campaigns, events and ecosystem programs across the region.
Skills
- Experience in program management, customer experience, customer success, growth, operations or startup-focused roles.
- Strong organizational and project management skills.
- Strong customer empathy and operational mindset.
- Comfortable working cross-functionally across Product, Marketing, Partnerships and Customer Success teams.
- Data-oriented mindset with ability to identify patterns, friction points and improvement opportunities.
- Strong written and verbal communication skills.
- Experience working with startups or startup ecosystems.
- Experience with onboarding, lifecycle or customer engagement programs.
- Familiarity with product-led growth environments.
- Experience building scalable operational processes or customer programs.
- Passion for AI, productivity tools and the future of work.
- Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s.
Compensation
- Notion is committed to providing highly competitive cash compensation, equity, and benefits.
Company info
- Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
- Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn't to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business's system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life's work.
- Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email-with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
- In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
- Notion helps you build beautiful tools for your life's work.
- In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email-with AI built in to find answers and automate work.
- Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
- In-person collaboration is essential to Notion's culture.
- We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days.
- Certain teams or positions may require additional in-office workdays.
- We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented.
- Millions of individuals, small teams, and large companies run their work on Notion.
- Notinos (our employees) are customer zero in bringing this future of work to life.
Equal opportunity
- Notion is proud to be an equal opportunity employer.
This listing is sourced directly from Notion's careers page and normalized into a canonical job model.