Modernizing Medicine
Workforce Management (WFM) Lead Analyst
Remote - USA
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About the role
- The role exists to transform complex operational data into actionable insights for senior leadership, ensuring optimal service levels through rigorous data modeling and strategic advisory.
- 4-6+ years in Workforce Management, Capacity Planning, or Operations Analytics within multi-channel environments
- Advanced expertise in Excel/Google Sheets (complex formulas, scenario modeling, pivot tables, data structuring).
Responsibilities
- Capacity Planning & Data Modeling: Build and maintain complex supply-and-demand capacity models and write custom SQL queries for volume/variance analysis.
Requirements
- Proficiency in SQL (ability to query databases, write joins, aggregations, and window functions to extract raw contact center/operations data independently).
- Experience with data visualization tools (Tableau, Power BI, or Looker).
Skills
- Consistently ranked as a Top Place to Work
- 2025
Compensation
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Company info
- Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code.
- Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.
This listing is sourced directly from Modernizing Medicine's careers page and normalized into a canonical job model.