Pearlyplan
Customer Success Manager (SMB)
Atlanta, GA
Sponsorship not specified$70k-$100kDetected 8 days ago
HubSpotCRMAccount ManagementOnboardingCustomer SuccessCustomer SupportCollaborationOrganizational Skills
About the role
- You'll be strategic, proactive, and comfortable talking to customers on a regular basis (phone, video, email, etc).
Responsibilities
- Customer Relationship Management: Own a portfolio of SMB accounts, building trusted relationships that drive adoption, satisfaction, and retention.
- Issue Resolution: Act as the first line of support for escalated customer concerns, triaging and resolving issues quickly with a calm, solutions-first approach.
- Process Building: As an early CS hire, you'll help shape playbooks, workflows, and tooling. Your input will define how we scale this function.
- Cross-functional Collaboration: Work closely with Sales, Support, and Product to ensure a seamless customer experience end to end.
- Strong organizational skills with the ability to manage multiple accounts and competing priorities simultaneously.
- Own a portfolio of SMB accounts, building trusted relationships that drive adoption, satisfaction, and retention.
- We're in start-up mode, which means every team member has a real impact on how we build the product, serve our customers, and grow the business.
Requirements
- 2 to 5+ years of experience in Customer Success, Account Management, Sales, or Customer Support, ideally in a SaaS environment.
- Comfort with ambiguity and start-up pace.
- Familiarity with CS tools like Gainsight, ChurnZero, HubSpot, or Intercom.
- Experience at a high-growth startup or early-stage company.
Compensation
- $70,000 to $100,000 base salary, commensurate with experience.
Benefits
- Pearly is a fast-moving dental billing and payments software company on a mission to simplify the financial side of running a dental practice.
- Guide new SMB dental practices through a smooth, structured onboarding process, getting them set up, trained, and live on Pearly quickly.
- Dental practices are underserved by modern software.
- We're looking for a Customer Success Manager who will own the full customer journey for our SMB dental practices, from day-one onboarding through long-term retention and growth.
Company info
- Check in regularly with customers via phone, video, and email.
- Don't wait for problems to come to you.
- Proactive Outreach: Check in regularly with customers via phone, video, and email. Don't wait for problems to come to you.
- Empathetic and patient with customers, while still driving them toward outcomes and holding timelines.
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This listing is sourced directly from Pearlyplan's careers page and normalized into a canonical job model.