Modernizing Medicine

Modernizing Medicine

Senior Manager, Customer Success

Remote - USA · Senior

Sponsorship not specifiedDetected 82 days ago
Cloud PlatformsSalesforceForecastingCustomer SuccessEHR/EMRLeadershipCommunicationCollaborationPublic Speaking

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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

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Files H-1B transfers

9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • The Senior Manager of Customer Success is responsible for a team of Customer Success Managers (CSMs) who are focused on driving adoption, mitigating risk, and identifying upsell opportunities while providing a world-class customer experience.
  • The team is responsible for the renewal lifecycle (including price uplift strategies), contract buyout retention, and other miscellaneous customer contract activities.
  • Ensure that we are accurately forecasting at-risk customers.

Responsibilities

  • This role will focus on evolving current processes to support high growth and continue to scale while leading and developing a team that embraces ModMed's core values.
  • Design and execute strategies to optimize the customer success journey, for scale and support of our long tail customer base.
  • Drive outcomes aimed at reducing churn, increasing revenue, and optimizing the customer experience.
  • Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures.
  • Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention.
  • Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey.
  • Create and enforce a culture of accountability to drive client outcomes within customer success.
  • Modify and evolve onboarding and training programs to develop staff competencies.

Requirements

  • An enthusiastic and creative leader with the ability to inspire and motivate others.
  • Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency.

Nice to have

  • Excellent communication skills, both written and verbal, and strong public speaking skills are a plus.
  • Working knowledge of Salesforce, AskNicely, and/or ChurnZero is a plus.

Skills

  • Consistently ranked as a Top Place to Work
  • 2025

Compensation

  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.

Benefits

  • At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Company info

  • Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code.
  • Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.
  • Motivated - we are a growing and ever-changing organization that is transforming how healthcare information is created, consumed, and utilized to increase practice efficiency and improve patient outcomes.
  • The Senior Manager of Customer Success will partner with leadership to execute strategic plans and objectives that deliver against specific KPIs for the customers of our EMA verticals.
  • Strong empathy for customers with the drive to impact revenue and growth.
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This listing is sourced directly from Modernizing Medicine's careers page and normalized into a canonical job model.