linksquaresinc

Sr. Customer Success Manager

Hybrid (Boston, MA) · Senior

Sponsorship not specified$80k-$90kDetected 2 days ago

SalesforceCRMAccount ManagementCustomer SuccessProblem SolvingOrganizational Skills

About the role

From onboarding through renewal, you will help customers unlock the full potential of our AI-powered platform to achieve their unique business goals.
Join our Customer Experience organization, a detail-oriented and financially driven team dedicated to driving long-term value and growth.
The Account Management team sits at the heart of our net retention strategy, transforming product usage data into strategic opportunities.

Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
Relationship Management: Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
Retention & Growth: Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.
Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.

3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment.
Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools).
Must be highly organized, process-oriented, and capable of working to strict targets and deadlines.

for this role includes an annual base salary between $80,000 to $90,000.
On-target commissions for this role range between $25,000 to $30,000 annually, with an opportunity to earn more than the on-target commission by exceeding targets.
LinkSquares takes into consideration a number of factors when determining an employee's starting salary, including work location, job-related skills, and relevant education, experience and training.
The recruiter assigned to this role will share more information about the specific compensation and benefit details associated with this role during the hiring process.

LinkSquares is a Boston-based, AI-powered CLM SaaS leader trusted by organizations like DraftKings, Manscaped, and Vivid Seats.
We automate the contracting process for legal, finance, and HR teams, helping them save time, cut costs, and improve business outcomes.
For more information, visit linksquares.com.
We are a collaborative group that works closely with Marketing, Legal, and CS to navigate complex negotiations and ensure our customers-like TIME and Peregrine Hospitality-achieve their positive business outcomes.
Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs.
Customer Success Manager (CSM), you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle.
Cross-Functional Advocacy: Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams.
Value Realization: Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs.
Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams.

LinkSquares is an Equal Opportunity Employer and does not discriminate based on any legally protected characteristics.

This listing is sourced directly from linksquaresinc's careers page and normalized into a canonical job model.