Bswift
Director, Service Delivery
Remote- US · Director
Sponsorship not specified$130k-$150kDetected 2 days ago
Customer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- Duties, responsibilities, and activities may change at any time with or without notice.
- Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success.
- Specific benefit offerings vary by position and may be subject to change.
Responsibilities
- This role owns a book of business representing approximately $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR) and leads a team of bswifters responsible for delivering outstanding service experiences that create and sustain raving fans of bswift.
- This role balances strategic client leadership, operational excellence, and people management, while partnering cross-functionally to deliver consistent, high-quality service outcomes.
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
- Directly manage client relationships, ensuring delivery quality, timeliness, and overall client satisfaction.
- Own client project plans, governance structures, and stewardship activities.
- Organize and lead regular client meetings to ensure excellent customer service and alignment on goals.
- Maintain contractual compliance and manage client financials, including renewals and revenue stewardship.
- Directly manage, coach, and develop a team of service delivery professionals.
- Hire, develop, and retain team members who reflect bswift's core values of Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work.
Requirements
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.
Skills
- Strong people management skills with the ability to interact effectively at all levels of a client organization.
- Excellent customer service orientation with a focus on maintaining high Net Promoter Scores (NPS).
- Outstanding verbal and written communication skills, from C-suite executives to benefits managers.
- Ability to equip others to efficiently solve complex problems.
- Strong organizational and multitasking skills in a fast-paced, evolving environment.
- Willingness to travel as needed (up to 10%).
Compensation
- A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- In the spirit of pay transparency, we are excited to share the base salary range for this position is $130,000-$150,000, exclusive of fringe benefits or potential bonuses.
- If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.
- In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.
- Please keep in mind that the range mentioned above is the full base salary range for the role.
- Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
Benefits
- Access to health, dental, and vision plans to support your wellness and that of your family.
- Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
- At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.
- In the spirit of pay transparency, we are excited to share the base salary range for this position is $130,000-$150,000, exclusive of fringe benefits or potential bonuses.
- In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.
- If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.
Company info
- bswift is a leading benefits administration company focused on simplifying employee benefits through innovative technology and exceptional service. We partner closely with our clients to deliver solutions that create meaningful value and long-term success.
- Our culture is grounded in our core values: Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work. We are seeking an experienced and client-focused leader to join our organization as Director, Service Delivery.
- Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers.
- And our values are at the heart of everything we do to accomplish that mission.
- We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
- bswift is a leading benefits administration company focused on simplifying employee benefits through innovative technology and exceptional service.
- We partner closely with our clients to deliver solutions that create meaningful value and long-term success.
- Our culture is grounded in our core values: Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work.
- We are seeking an experienced and client-focused leader to join our organization as Director, Service Delivery.
- Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work.
- A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.
This listing is sourced directly from Bswift's careers page and normalized into a canonical job model.