Packback

Senior Account Manager

United States · Senior

No sponsorship$20k-$40kDetected 75 days ago

Account ManagementCustomer SuccessAccount RetentionAR/VRLeadershipCommunicationCritical ThinkingPublic Speaking

About the role

We're looking for a tenacious salesperson who is passionate about growing a business while also improving education outcomes.

Manage a portfolio of 20-40 accounts across the customer lifecycle (Onboarding, Fulfillment, Renewal, Upsell).
Build and maintain strong, collaborative relationships with key stakeholders at various levels within each institution (e.g.,Superintendents, Provosts, Deans, administrators, instructional designers,etc) Monitor customer adoption rates and collaborate with Project Leads and Key Decision Makers (KDMs) to develop strategic plans for increased platform utilization.
Implement targeted interventions to address specific customer challenges and enhance overall satisfaction.
Maintain a deep understanding of Packback's AI-driven features and user experience enhancements.
Identify and build repeatable solutions for known problems, especially as this pertains to new systems being built.
Experience partnering with a Customer Success Manager and working cross-functionally with Sales, Product, Support, and Marketing teams to drive customer outcomes.

Sponsorship: Applicants must be authorized to work for any employer in the U.S without the need for sponsorship.

Over the last decade since our company's founding, our team has seen first-hand the power of giving students intentionally designed spaces in their learning experience to be autonomous and curious.
We have also seen the incredible benefits of using AI technology to shorten feedback loops and help students revise their work before they submit.
About the role We're looking for a tenacious salesperson who is passionate about growing a business while also improving education outcomes.
Maximize customer value by guiding institutions towards full platform adoption and achieving their desired learning outcomes.
Proactively monitor contract health scores and identify accounts at risk of churn.

Applicants must be authorized to work for any employer in the U.S without the need for sponsorship.
Packback does not offer visa sponsorship for this role.

This listing is sourced directly from Packback's careers page and normalized into a canonical job model.