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Customer Onboarding Specialist - MerusCase
United States · Junior
Sponsorship not specifiedDetected 229 days ago
Project ManagementAccountingOnboardingCustomer SupportCommunication
About the role
- More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law.
Responsibilities
- Work collaboratively with other departments to resolve issues and deliver a great customer experience.
- Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts.
- Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.
- Perform other duties as assigned.
- Organized, detail oriented, and able to manage multiple tasks
- Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms.
- We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment.
Requirements
- 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment
- Experience leading initiatives and succeeding in a team environment
- Knowledge in the legal industry advantageous
- Who is the ideal candidate?
- Must be patient, empathetic, and have great communication skills
- Ability to handle escalated customer issues
- Must be personable and enjoy working in a client-facing role
- Project management skills
- Self-started and resourceful
- Data driven
- Strong interpersonal skills to work collaboratively with different departments
- Comfortable with technology and learning new software
- Self-motivated, diligent, and can inspire others
- Excellent verbal and written communication skills
Nice to have
- High-growth or early-stage startup experience is preferred
Compensation
- Competitive salary
Benefits
- At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
- Paid vacation + sick and parental leave
Company info
- Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.
- Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.
- Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
- As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles.
- The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.
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