Esalen Institute
GUEST SERVICES REPRESENTATIVE - Full Time (6 Month Position)
Big Sur, California · Full-time
Sponsorship not specifiedDetected 2231 days ago
SparkCustomer SupportCommunicationOrganizational SkillsMicrosoft Office
About the role
- This full-time guest services representative position reports to the Guest Services Director and Supervisor(s).
Responsibilities
- Providing exceptional customer service, welcoming and supporting our guests, faculty and staff with kindness and respect, review incoming requests, answer phones, manage guest complaints using trauma-informed language
- Work closely with all team members to review our Guest Services processes to ensure effectiveness, efficiency and high quality guest service. Requires the ability to collaborate well with others, collect ideas, and formulate and recommend improvement plans.
- Gate shift duties will include but not limited to: checking in staff, guests and faculty, parking management, conduct property patrols and facilitate guest support.
- Monitor all campus entrances, radio traffic monitoring, emergency response management, provide First Aid support, CPR certified, emotional support for those in shock or crisis, conflict prevention and resolution
Requirements
- At least 2-3 years Customer Service experience, with a passion for exceptional service
- Ability to make effective decisions and deal compassionately with difficult situations
- Proven team player, maintaining healthy relationships with co-workers, other departments and guests
- Experience with reviewing business procedures, finding and recommending improvements that provide a quality guest experience, and efficient and effective ways of operating.
- With this goal in mind, this job description is not intended to cover or contain an all-encompassing listing of activities, duties or responsibilities that may be required.
- Customer Reservations experience and exceptional phone manner
- Strong communication skills and boundary setting ability
- Ability & willingness to train new team members
- Self motivated, responsible, open to receive guidance, and be able to provide feedback with care and respect
- Detail & solution oriented, highly organized, and proficient in seeing a project through to completion.
- Strong computer skills
- Able to work with Microsoft Office Suite, Google Suite, Adobe
- Esalen functions best when all staff work toward the common mission of encouraging everyone to reach our highest human potential. With this goal in mind, this job description is not intended to cover or contain an all-encompassing listing of activities, duties or responsibilities that may be required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice based on Esalen's and your team's needs.
Compensation
- 6 Month position
- Wage range $18.95-$21/hour
- Full Time - 40 Hours/week
- Housing available on-site (residential fee charged)
- All meals provided
- The pay for this position is commensurate with experience.
Benefits
- Esalen gives teammates access to an extensive range of daily experiential classes (yoga, dance, tai chi, and meditation), and ongoing in-house education and training programs.
- The certification process honors individual learning tracks, giving participants credit for their holistic engagement in Esalen's educational community, and celebrates a graduation point with a capstone project.
Equal opportunity
- The Esalen Institute is an Equal Opportunity Employer.
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This listing is sourced directly from Esalen Institute's careers page and normalized into a canonical job model.