Ciroos
Technical Customer Success / Customer Program Manager
Remote (USA)
Sponsorship not specifiedDetected 71 days ago
Distributed SystemsAWSGCPAzureCloud PlatformsKubernetesDatadogDevOpsSite Reliability EngineeringAgentic AIIncident ResponseProject ManagementJiraAccount ManagementProcurementCustomer SuccessCommunicationCollaborationMentoring
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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Files H-1B transfers
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About the role
- You'll be the person making sure things don't fall through the cracks.
Responsibilities
- Own the customer program end-to-end from onboarding through adoption, tracking what needs to happen, who owns it, what's blocked, and what to prioritize next.
- Drive accountability across teams: when Engineering owes something, you drive it to closure
- when priorities compete, you help create clarity.
- Maintain a single source of truth on program status - open items, owners, and dates - so nothing depends on memory or gets lost between Slack threads, docs, and meetings.
- Technical Fluency & Escalation Support
- Engage credibly with customer SRE, observability, cloud/infrastructure, security, and enterprise IT stakeholders - understanding enough of the technical substance (integrations, permissions, data handling, deployment mechanics) to keep a conversation moving without needing to build the solution yourself.
- Partner with FDE and Engineering on technical questions, security/compliance reviews, and integration asks that surface mid-program, translating between customer language and internal owners in both directions.
- Drive accountability across teams: when Engineering owes something, you drive it to closure; when Product needs to make a decision, you get it in front of them; when priorities compete, you help create clarity.
- Ciroos is hiring a Technical Customer Success / Customer Program Manager to own the customer program from onboarding through adoption - connecting the dots across the customer, Forward Deployed Engineering (FDE), Product, and Engineering.
Requirements
- Experience leading complex enterprise customer programs - technical customer success, customer/program/project management, TAM, or solutions delivery - with a track record of driving multi-team initiatives to completion.
Nice to have
- Background working alongside SRE, DevOps, or observability teams, or prior experience in a Forward Deployed Engineering, solutions engineering, or technical account management function.
- Familiarity with ITSM and collaboration tooling (ServiceNow, Slack, Jira/Linear) used to run customer programs day to day.
- WHAT SUCCESS LOOKS LIKE (FIRST 6 MONTHS)
- Every active customer program has a clear, current picture of status, owners, and next steps - available at any moment without a scramble.
- Cross-functional blockers get resolved in days, not weeks, because you know exactly who to go to and how to get a decision made.
- Complex technical deliverables that touch multiple teams (security reviews, integration sign-offs, onboarding milestones) close out cleanly, with nothing left pending indefinitely.
- You've built lightweight process - trackers, templates, cadences - that make the next customer program easier to run than the last.
- We're headquartered in Pleasanton, CA with growing operations in India.
Skills
- Your job is to make the entire program move.
- WHY WORK AT CIROOS?
- Our "BEST" perks:
Benefits
- Comprehensive medical, vision, and dental benefits, plus meals and snacks in-office.
- Meaningful equity - real ownership, not just a nice line on paper.
Company info
- Iterate - all at lightning speed in service of our customers.
- Build strong relationships with customers, understand what success looks like for them, and keep them engaged throughout onboarding and adoption.
This listing is sourced directly from Ciroos's careers page and normalized into a canonical job model.