Entyre Inc

Entyre Inc

Customer Success Specialist

Detroit, Michigan, United States

Sponsorship not specifiedDetected 21 days ago
CRMProcess ImprovementOnboardingCustomer SuccessCustomer SupportPatient CareLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills

About the role

  • In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights.
  • Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones.

Responsibilities

  • Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
  • Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
  • Administrative Support: Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
  • Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
  • Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.
  • Leverage your expertise to support caregivers and ensure they have the resources and confidence to care for their loved ones at home.
  • Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
  • Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.

Requirements

  • Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.

Nice to have

  • Familiarity with Medicaid/Medicare programs preferred but not required.
  • Bilingual - fluent in Spanish or Arabic in addition to English is preferred but not required.

Benefits

  • 401(K), Health insurance, Life insurance, Dental insurance and Vision insurance.
  • Comprehensive PTO including 11 paid holidays, paid time off (PTO), and sick leave.
  • Employee Perks: Spending discounts via SmartSpend, financial coaching via SoFi, and pet insurance discounts for any furry friends!

Company info

  • At Entyre Care, we believe family caregivers are heroes - and they deserve a system that treats them like it.
  • Our mission is simple and urgent: help families care for their loved ones at home with dignity, stability, and the financial support they deserve.
  • We are rebuilding the long-term care experience from the ground up.
  • That means delivering insanely great support at speed, eliminating friction for families, and operating with a level of ownership, compassion, and excellence that sets a new standard in the industry.
  • As one of the fastest-growing AFC providers in the country, we combine world-class clinical care with operational rigor and modern technology.
  • Families trust us because we show up - fast, prepared, and on a mission to solve real problems.
  • Caregivers count on us to advocate fiercely on their behalf.
  • And state partners rely on our integrity, compliance discipline, and relentless execution.
  • If you want to join a team that moves with urgency, serves with heart, and refuses to settle for anything less than transformational outcomes for families, Entyre Care is the place to build your legacy.
  • You can learn more about us here https://entyrecare.com/ Position Overview: We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes.
  • Why you'll love this work: Meaningful Work: Leverage your expertise to support caregivers and ensure they have the resources and confidence to care for their loved ones at home.
  • Start-up Environment: Work in a growing startup where you can create an impact -and get compensated competitively for it.
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This listing is sourced directly from Entyre Inc's careers page and normalized into a canonical job model.