Second Nature
Technical Implementation Manager
Remote, USA
Sponsorship not specifiedDetected 77 days ago
Stakeholder ManagementCustomer SuccessCommunicationPublic Speaking
About the role
- Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
- We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment.
Responsibilities
- As a Technical Implementation Manager, you'll own the design, setup, and technical execution of client implementations, while also acting as a strategic liaison between Sales, Implementation, Customer Success, Support, and Product & Tech.
- You'll conduct discovery, propose solutions, configure systems, deliver technical and non-technical training, and ensure the final implementation aligns with both client goals and internal architecture.
- Lead discovery sessions and stakeholder interviews to surface business requirements, integration needs, pain points, and success criteria.
- Deliver product demos tailored to client use cases.
- Design technically feasible, scalable solutions built on our product capabilities and integrations.
- Validate feasibility, scope integration, identify gaps early, and guide technical expectations.
- Produce clear, detailed technical proposals, system design docs, integration blueprints, and handoff documentation to support both client and internal teams.
- Perform system validation, verification, and QA before go-live.
- Train internal (IMs, CS, Support) and client teams on system usage, integration flows, and configuration capabilities.
- Build training materials, playbooks, and best practices.
Requirements
- 2+ years of experience in a technical or solutions consulting role (e.g., Solutions Engineer, Integration Specialist, Technical Implementation)
- Strong hands-on experience with system configurations, APIs, data mapping, integration flows, and backend logic
Apply directly at Second Nature →Create a free account for alerts like thisView Second Nature immigration profile
This listing is sourced directly from Second Nature's careers page and normalized into a canonical job model.