Freshworks
Technical Curriculum Developer
Boston, MA, United States
Sponsorship not specified$110k-$142kDetected 12 days ago
Stakeholder ManagementCustomer SuccessWriting
About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Build technical certifications, readiness programs, and assessments that prepare teams to confidently position, demo, and implement Freshworks solutions.
- Develop technical enablement assets such as demo guides, playbooks, reference materials, and competitive enablement content.
- Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools
- Strong instructional design, technical writing, and stakeholder management skills
- Come build it with us.
- To create a better experience for their customers and employees.
- Create better or worse experiences.
- Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences.
- Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions.
Nice to have
- Experience designing technical certifications or assessments is a plus
Compensation
- The annual base salary range for this position is $110,000 - $142,000.
Benefits
- With a fresh vision for how the world works.
- Whether you're designing technical certifications, interactive eLearning, hands-on learning activities, demo guides, or technical playbooks, your work will directly improve technical readiness and customer outcomes.
Company info
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
Equal opportunity
- We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
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This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.