PayZen
Customer Service Representative, Bilingual (Spanish)
US, Remote · Mid
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About the role
- In this role, you will serve as a trusted point of contact for patients and providers, helping resolve billing questions, set up payment arrangements, and advocate for an exceptional patient experience.
- This is a mission-driven role for someone who genuinely cares about helping people access the healthcare they need.
Responsibilities
- Represent PayZen values and deliver excellent, empathetic service in every patient and provider interaction - in both English and Spanish
- You will primarily handle inbound customer support calls and emails, with a portion of your role dedicated to outbound payment plan support.
- We are seeking a proactive and empathetic Customer Service Representative who is fluent in both English and Spanish to support patients in navigating payment plans through our platform.
Requirements
- Fluency in Spanish and English (written and verbal). required
- Strong problem-solving skills with the ability to resolve issues independently and with minimal supervision
- Experience collaborating effectively with cross-functional teams
Nice to have
- Familiarity with payment servicing platforms or CRM tools
- An opportunity to positively affect the lives of thousands of patients
- A chance to join a high-growth company at an early stage
- Highly skilled co-workers with whom you can grow your skillset
- The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
Benefits
- A flexible lifestyle that fits the modern work-life balance
- Be a part of a team that revolutionizes medical payments in ways never seen before
- Competitive pay, employer-paid healthcare, and stock options
- PayZen is on a mission to bring financial health to healthcare.
- Our products improve both access and affordability for patients and reduce administrative complexity for medical providers.
- We are trusted by a rapidly growing number of health systems, hospitals, and physician groups, and are backed by leading venture capital investors including NEA, SignalFire, Viola Group, and 7Wire Ventures.
- Educate and guide patients on digital payment options and the benefits of PayZen's platform
This listing is sourced directly from PayZen's careers page and normalized into a canonical job model.