Harper
Business Operations Associate
San Francisco · Exec
Sponsorship not specified$110k-$140kDetected 83 days ago
CRMSalesLogisticsCustomer SuccessCustomer SupportCommunicationUnderwriting
About the role
- Rebuilding a business as software only works if the business actually runs while you rebuild it.
- Today a lot of that runs on people keeping track of things in their heads - and that breaks at ~1,000 new customers a month.
- Your job is to learn the entire operation - not one slice - and turn what's in people's heads into systems that scale.
Responsibilities
- Build systems that scale. Create the processes, workflows, and structures that make the team faster - and make manual work obsolete.
- You'd rather own a messy problem end-to-end than execute a clean task someone handed you.
- Almost no one joins Harper for insurance; they join to build the company that replaces how it works.
- Lead screen - skills and culture fit
Requirements
- 1-3 years in a high-pace environment (startup, consulting, banking, operations, or equivalent)
- comfort pulling insight from a spreadsheet and making a call
Nice to have
- prior startup or founder experience
- insurance, fintech, or regulated-industry exposure
- familiarity with CRM, workflow automation, or AI-assisted tooling
- background in sales, customer success, or account management.
- It's execution, not strategy-from-a-desk.
- A real share of the week is follow-ups, chasing, coordination, and cleanup - the operational backbone, done well.
- Ambiguity is the job, not a phase.
- Scope shifts week to week.
Compensation
- $110,000-$140,000 + performance bonuses & equity
Benefits
- Uber commuter benefits; breakfast, lunch, and dinner provided; snacks, drinks, and coffee daily; free gym membership; health, dental, and vision insurance.
Company info
- Customers need follow-ups.
- The scope is wide because the company moves fast and the problems don't respect org charts.
- Own relationships on both sides. Be the person who makes sure nothing falls through the cracks with customers or underwriters.
- We're not bolting AI onto insurance - we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it.
This listing is sourced directly from Harper's careers page and normalized into a canonical job model.