Gdit
TOC Engineer
USA MD Bethesda - 6555 Rock Spring Dr (MDC097) · Full-time
No sponsorship$30k-$35kDetected 12 hours ago
SpringGrafanaCustomer SupportFirewallNetwork MonitoringLeadershipCommunicationPublic SpeakingWriting
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- This role requires coordination and multi-tasking skills to advise and dispatch technicians and engineering teams, who then resolve enterprise-wide technical issues.
- Candidates will provide eyes on glass monitoring of the network infrastructure and will investigate, verify, report, communicate and escalate any issues.
- You will have the opportunity to work across a wide variety of IT issues and learn about many different technologies; with the opportunity to grow into more advanced roles.
Responsibilities
- Perform Firewall Utilization Monitoring
- Perform real time monitoring of vital TIC connections
- Provide general event management and communication management support for the NIH
- Support a 24x7 system monitoring service to proactively identify and assess problems before the customer reports them
- Support response time -ensuring system information, contact information and processes are in place to coordinate the necessary IT response to system problems.
- Provide Prevention Support: Coordinate necessary changes in system information, contact information and existing processes to prevent recurrence of problems.
- Provide event management and problem management support to service owners and IT managers.
- Author reports, participate in incident review meetings, facilitate active problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities.
- Communicate an honest interpretation of data to all stakeholders; support and facilitate open communication between all stakeholders.
- Provide support to the technical team to help minimize non-scheduled outage times of all IT systems
Requirements
- Experience with any of the following monitoring and reporting tools: Grafana, Splunk, xMatters, SCOM, Sitescope, SL1,ServiceNow
- Travel Required:
- You are expected to be on camera during virtual interviews.
- Strong technical writing skills are required to author communications that are sent out to the NIH user community and NIH leadership about outages, upgrades, IT challenges, etc.
Skills
- None Experience:
- 3 + years of related experience US Citizenship Required:
- Job Description:
- with the opportunity to grow into more advanced roles.
- AA/AS or the equivalent experience and three years experience
- Minimum of three years experience working in a help desk / service desk, customer service, or NOC environment
- Minimum of three years IT experience, including a solid understanding of networking and/or network monitoring tools.
- Preference for BA/BS
- Working knowledge of IT Infrastructure Operations (such as systems and network administration, security, various tools, etc.)
- Familiarity with ITIL
- Grafana, Splunk, xMatters, SCOM, Sitescope, SL1,ServiceNow
Compensation
- This is not, however, a guarantee of compensation or salary.
Benefits
- GDIT is seeking a Systems Technician to join our Technical Operations Center (TOC) for the National Institute of Health (NIH) Center for Information Technology (CIT) program.
- Members are asked to be flexible in providing coverage outside of their normal
Company info
- We are currently hiring for day shift, Tuesday thru Saturday (6 AM - 2:30 PM EST).
- Coordinate and facilitate conference bridges as part of event management
- Customers of this position are end users, service owners and IT managers.
- We are currently hiring for day
Equal opportunity
- Employer / Individuals with Disabilities / Protected Veterans
Visa & Work Authorization
- 3 + years of related experience US Citizenship Required:
This listing is sourced directly from Gdit's careers page and normalized into a canonical job model.