Western Alliance Bank

Western Alliance Bank

Card Operations Administrator II -Servicing

Phoenix, AZ · Mid

Sponsorship not specifiedDetected 9 days ago
AccessibilitySalesforceCRMLeadershipCommunication

About the role

  • You will be processing real-time maintenance requests that come through all our internal channels.
  • This would also include completing quality assurance reviews across all debit and credit card cases that have been completed.
  • This would include making the corrections needed, providing leadership feedback and updating the case to ensure quality standards have been met.

Responsibilities

  • Maintain accurate and up-to-date cardholder records in the bank's systems.

Requirements

  • Entry to Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
  • Experience with CRM Tools (ex.
  • Entry to Intermediate experience in operations, including data entry, working in production environment and working on assigned requests through a workflow tool.

Nice to have

  • High School diploma required.
  • Bachelor's Degree Preferred.

Benefits

  • This role would allow you to grow and expand your knowledge of all debit card and credit card benefits and functions across our card services department.

Company info

  • Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
  • Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.
  • If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.
  • When contacting us, please provide your contact information and state the nature of your accessibility issue.
  • We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
  • Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
  • Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.
  • © Western Alliance Bancorporation
  • Responsible for completing debit and commercial credit card account maintenance and inquiries from internal and external customers.
  • You may also be asked to handle incoming calls from our front-line servicing teams to support our customers' real time.
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This listing is sourced directly from Western Alliance Bank's careers page and normalized into a canonical job model.