Reevo
Builder - Customer Success Manager
San Francisco
Sponsorship not specifiedDetected 14 days ago
CRMAccount ManagementCustomer SuccessCollaborationMentoring
About the role
- This role blends consultative business acumen, product fluency, and a customer-first mindset to ensure every Reevo customer achieves lasting success.
- We expect the team to be in our SF office five days a week - that's important to how we operate and scale right now.
Responsibilities
- Renewal Partnership: Collaborate closely with Sales/Account Management to forecast renewals, advocate for customer needs, and ensure smooth contract processes.
- Cross-Functional Collaboration: Work hand-in-hand with Product, Onboarding, Support, and Marketing to represent customer feedback, escalate critical issues, and improve overall customer experience.
- Identify at-risk accounts early, build mitigation plans, and drive proactive interventions.
Benefits
- Leverage AI insights, health scoring, and success metrics to consult at scale-refining best practices and influencing future customer success playbooks.
- Monitor Health & Mitigate Risk: Track engagement, usage, and satisfaction metrics.
Company info
- At Reevo, we're reimagining the entire revenue stack from the ground up, and we're doing it with speed. We're building software that orchestrates every go-to-market motion, enabling B2B teams to operate faster, smarter, and more collaboratively. By combining automation, intelligence, and a radically intuitive interface, we're helping companies unlock new levels of productivity and growth across marketing, sales, ops, and customer success teams.
- If you're excited about working on a product that reshapes how revenue teams work and being surrounded by curious, driven teammates, you'll feel right at home here. From day one, you'll get real ownership, real mentorship, and real impact. Our team of 50+ builders has 30 exits under their belt, so you'll be in good company, and working alongside the best!
- As a Customer Success Manager (CSM), you will be the strategic partner helping Reevo's customers realize the full value of our CRM platform. You'll own relationships with complex, high-value accounts-driving adoption, engagement, and measurable outcomes that lead to renewals and expansion. This role blends consultative business acumen, product fluency, and a customer-first mindset to ensure every Reevo customer achieves lasting success.
- We care a lot about building a strong in-person culture, and we're very much in build mode.
- At Reevo, we're reimagining the entire revenue stack from the ground up, and we're doing it with speed.
- We're building software that orchestrates every go-to-market motion, enabling B2B teams to operate faster, smarter, and more collaboratively.
- By combining automation, intelligence, and a radically intuitive interface, we're helping companies unlock new levels of productivity and growth across marketing, sales, ops, and customer success teams.
- If you're excited about working on a product that reshapes how revenue teams work and being surrounded by curious, driven teammates, you'll feel right at home here.
- From day one, you'll get real ownership, real mentorship, and real impact.
- Our team of 50+ builders has 30 exits under their belt, so you'll be in good company, and working alongside the best!
- As a Customer Success Manager (CSM), you will be the strategic partner helping Reevo's customers realize the full value of our CRM platform.
- You'll own relationships with complex, high-value accounts-driving adoption, engagement, and measurable outcomes that lead to renewals and expansion.
This listing is sourced directly from Reevo's careers page and normalized into a canonical job model.