SPS-North America Opportunities - Not Externally Posted Board

SPS-North America Opportunities - Not Externally Posted Board

Client Services Manager

Austin, Texas, United States

Sponsorship not specifiedDetected 26 days ago
Business DevelopmentCustomer SuccessCommunicationOSHA

About the role

  • The Client Services Manager (CSM) position is to sit on-site with our client and oversee multiple sites or projects.
  • The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies.
  • The CSM will act as the primary daily client contact.

Responsibilities

  • Drives operational improvements and solution design.
  • Coordinates, implements, and oversees any special projects.
  • Coordinates and leads vendor partner negotiations.
  • Manages site financials in terms of hours, gross margin spread, profitability and growth.
  • Manages direct reports, including managerial staff.
  • Support business development internally and as directed.
  • Maintains consistent communication with client and SPS at all levels.
  • Manages the receipt, delegation, and successful completion of all client requests. Handle escalations as needed if the Supervisor is unable to.
  • Manages all resources within the operation, including people, hardware/software, and facilities.
  • Maintains a safe working environment for the SPS staff.

Benefits

  • Coordinates with the supervisors the staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness and emergencies.

Company info

  • Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
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