Assembled

Customer Success Manager

San Francisco, CA · Staff+

Work authorization requiredDetected 102 days ago

Agentic AICanvaCustomer SuccessCustomer SupportLeadershipCollaboration

About the role

You'll help these customers get maximum value out of Assembled by understanding and achieving their priorities.
You will have a big hand in everything we do from refining our post-sales customer journey to creating an account expansion strategy and serving as the Voice of Customer internally to prioritize customer feedback on our roadmap.
You are focused on ensuring that customers achieve full ROI and grow our partnership.

Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results
Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc
Drive customer renewals and mitigate churn within your book of business
We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.

You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments.
You are comfortable operating independently.
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.
You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments.
You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
You have a growth mindset: You're not afraid to try things you've not done before and failing.
You are a great team member: You are collaborative, humble, and helpful.
You are available to help your teammates when needed and can balance your priorities with the overall team's.
3+ years of experience in customer-facing, operational, and start-up environments.

Workforce Management Experience is a bonus.
Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business

You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.
You'll be in on the ground floor of a company that's building software that uniquely solves a universal and acute problem within all service organizations.
You will be responsible for regular Business Reviews and end-user trainings for customers across the globe.
Manage a portfolio of customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders
Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI.
Identify and execute on areas of growth and expansion in your portfolio of customers
If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.