iam8bit
Customer Experience (CX) Representative
Los Angeles, California · Full-time
Sponsorship not specified$50k-$100kDetected 11 days ago
Customer SupportZendeskLeadershipCommunicationProblem SolvingTime Management
About the role
- In 2020, iam8bit evolved into financing and publishing games, with several yet-to-be-announced PC, console and tabletop games on the horizon under its iam8bit Presents imprint.
- This role requires exceptional problem-solving abilities, strong communication skills, and a dedication to providing outstanding customer experiences.
- Average email volume is 50-100 inquiries a day distributed among the team.
Responsibilities
- Independently manage and resolve customer inquiries via Zendesk, maintaining strong response times and quality metrics
- Develop expert-level knowledge of the complete customer journey from purchase to fulfillment
- Collaborate with warehouse and shipping teams to resolve order fulfillment issues
- Engage in cross-training to develop capabilities in all support channels
- Perform other duties as assigned by the CX Manager
Requirements
- The successful candidate must be able to perform the essential functions of the job with or without reasonable accommodation.
- Occasional work outside of standard business hours may be required.
- 1+ years of customer service experience, preferably in e-commerce or entertainment
- Demonstrated ability to work independently with minimal supervision
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Proficient with Google Workspace (Gmail, Docs, Sheets)
- Ability to adapt to changing priorities in a fast-paced environment
- Self-motivated with strong time management skills
- Knowledge of video game culture and collectibles highly desirable
- Typing speed of 50+ WPM preferred
Nice to have
- Experience with Zendesk or similar customer service platforms preferred
Skills
- Reliable high-speed internet connection
- Comfortable with learning new software platforms and systems
- Basic understanding of inventory and order management concepts
Compensation
- $50k-$100k
Benefits
- As part of our tight-knit and dynamic team, you'll enjoy a range of benefits designed to enhance your overall well-being and foster your career development.
- Benefits include 401k with employer matching, medical, dental and vision insurance, education benefits, employee discount, and generous paid time off.
Company info
- Founded in 2005, iam8bit is a creative production emporium that has quietly redefined the entertainment industry, time and time again.
- Collaborating with a plethora of partners and narrative-busting IPs, iam8bit punctuates the importance of engaging with fans directly.
- By creating the video game industry's very first community events, the company injected the idea of experiential immersion into game and film marketing. iam8bit also played a crucial role in the vinyl renaissance, minting its first record in 2010, and is the industry leader in premium physical editions of top-tier games.
- At iam8bit, we're committed to supporting our team members in both their personal and professional growth.
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This listing is sourced directly from iam8bit's careers page and normalized into a canonical job model.