Dexterity

Dexterity

Application Support Engineer

Redwood City

Sponsorship not specified$120k-$160kDetected 362 days ago
PythonBashFull-Stack DevelopmentGitSQLNoSQLAWSGCPAzureDockerKubernetesCI/CDGitHub ActionsLinuxGrafanaDevOpsMachine LearningData AnalysisJiraZendeskRoboticsTCP/IPCommunicationCollaboration

About the role

  • Your mission is to keep production sites running smoothly, resolve complex software issues before they disrupt performance, and feed insights back to Engineering for continuous improvement.
  • You'll dive deep into logs, Data driven results, and configuration states
  • This role is ideal for engineers who love debugging live systems, explaining technical details to non-experts, and shipping pragmatic fixes fast-all while laying the groundwork for a future move into Hardware or Software Engineering.

Responsibilities

  • document in ticketing system (Jira/Zendesk).
  • perform trend analysis to prevent outages.
  • Continuous Improvement Projects - Partner with Product and Application Engineering on feature hardening, performance tuning, and reliability improvement.
  • Own and execute NPI software commissioning at customer sites, including tooling setup, system testing, and calibration.

Requirements

  • Bachelor's degree in an engineering discipline (e.g., Mechanical, Electrical, Industrial, Robotics) or Computer Science - with demonstrable coding skills and a solid grounding in computer-science fundamentals.
  • Tooling & Observability Proficiency:Demonstrate working proficiency and maintaining internal platforms such as Portal, Foxglove, Kibana, ArgoCD, and Grafana.
  • Knowledge & Automation - Write SOPs, runbooks, and self-service articles
  • Bachelor's degree in an engineering discipline (e.g., Mechanical, Electrical, Industrial, Robotics) or Computer Science - with demonstrable coding skills and a solid grounding in computer-science fundamentals. Equivalent practical experience is welcome.
  • 2+ years in a SaaS, DevOps, Site Reliability, or Application Support role handling customer-facing production systems.
  • Comfortable working extended hours or on-call rotations for high-severity incidents.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Skills

  • Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production.
  • Come join Dexterity and help make intelligent robots a reality!
  • Core Skills & Experience
  • System-level Troubleshooting across Linux, networking (TCP/IP, VLANs, VPNs), containers (Docker/K8s), and cloud services (AWS/GCP/Azure).

Compensation

  • $120k-$160k
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This listing is sourced directly from Dexterity's careers page and normalized into a canonical job model.