PermitFlow
Enterprise Implementation Manager
New York City, NY · Full-time
Sponsorship not specifiedDetected 2 days ago
Project ManagementOnboardingCustomer SuccessLeadershipCommunication
About the role
- As Enterprise Implementation Manager, you will report to the Vice President of Customer Success and own onboarding for PermitFlow's strategic enterprise accounts.
- You'll lead complex implementations from post-sale handoff through launch, serving as the primary customer contact and driving early value.
Responsibilities
- Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
- Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness.
- Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
- Drive product adoption and early value realization through tailored training, enablement, and best-practice guidance.
- Build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices.
- Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews.
Requirements
- 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
- Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
- Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans.
Compensation
- Competitive salary and meaningful equity in a high-growth company
Company info
- This role requires up to 25% travel for onsite enterprise onboarding, training, and strategic customer engagements.
- PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
- We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
- All employment decisions are based on merit, qualifications, and business needs.
- Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk.
- What We're Looking For
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This listing is sourced directly from PermitFlow's careers page and normalized into a canonical job model.