Exeter Finance
Loan Servicing Representative (Starting $18.60/hr + Monthly Bonus) (Remote)
Irving, TX
Sponsorship not specified$19k-$22kDetected 1 day ago
NegotiationCustomer SupportCommunicationProblem SolvingOrganizational Skills
About the role
- Minimize losses by assisting with recovery efforts on accounts that are 5 to 80 days delinquent.
- Help customers with general inquiries such as daily interest accrual, payment schedules, and due date change requests.
- Utilize auto-dialing and manual calling strategies to connect with customers and arrange payment solutions.
Responsibilities
- Collaborate with internal teams, including legal and customer service, to resolve issues and support best practices across the department.
- Previous experience in collections, customer service, or a related field, with a demonstrated ability to manage delinquent accounts effectively.
- Strong organizational skills, with the ability to manage a large portfolio of accounts and prioritize tasks effectively.
- Strong attention to detail and the ability to document and track account status accurately.
- Ability to maintain composure in high-pressure situations and resolve customer disputes or complaints efficiently.
- By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Requirements
- Advanced knowledge of collections processes, payment systems, and applicable laws and regulations related to collections.
- Proficiency with collection software and systems, as well as basic office software such as MS Office.
- Ability to handle difficult or complex customer situations with professionalism, empathy, and problem-solving skills.
- Ability to work independently, with minimal supervision, while also being a collaborative team member.
Skills
- skill set, experience, qualifications and other job-related reasons.
Compensation
- The pay range for this role is $18.60 - $22.45 hourly.
Benefits
- Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Company info
- Contact customers via phone to collect overdue payments, discuss payment arrangements, and answer inquiries regarding account status, payment options, or collection actions.
- Monitor payment trends, proactively engage with customers showing signs of financial difficulty.
- Ensure compliance with all legal and company guidelines, including adherence to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations.
- At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase.
Equal opportunity
- Exeter Finance LLC is an Equal Opportunity Employer.
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This listing is sourced directly from Exeter Finance's careers page and normalized into a canonical job model.