Paperless Parts, Inc.

Customer Success Manager

Boston, MA · Full-time

No sponsorship$86k-$117kDetected 23 days ago

SalesAccount ManagementForecastingCustomer SuccessMedical DevicesLeadershipCollaboration

About the role

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work.
From rockets to medical devices, we power the parts that move the world forward.
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Serve as primary point of contact and escalation point in urgent situations. Quarterback escalation and drive to timely resolution
Our office is full of energy; people regularly collaborate to solve complex problems.
We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas.
Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers.
Partner with Account Management to drive expansion

Experience managing revenue retention, renewals, and expansion.
A track record of accurately forecasting expansion and churn.
Travel is required for this role up to 25%.
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

A background in manufacturing, ideally in custom part or contract manufacturing.
An understanding of Sheet Metal Fabrication, CNC Machining, Additive, and other manufacturing processes is a plus

This role is also eligible for commission based compensation
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range may be modified in the future.
$86,000-$117,000
An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.
Paperless Parts Life

100% coverage of health, dental, and vision for you and your dependent
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Identify where customers may benefit from additional Paperless Parts functionality or services, including additional software subscriptions or marketing solutions.
Regularly report to leadership the health of your customers, with a focus on at-risk customers and your plan to mitigate risk

At Paperless Parts, we value intentionality, persistence and relationships.
We live and breathe these values every day.
As a fast-growing company, we're continually improving what we've built while still building from the ground up.
Manage a book of business of ~100 Paperless Parts customers, with a mix of high-touch customers managed directly and low-touch customers managed at scale
Ensure your customers understand the full functionality of Paperless Parts are enabled to maximize the value they receive from the system
Understand why your customers partnered with Paperless Parts and measure success against these goals. Use performance against goals to measure ROI and regularly present ROI realization to the customer
Manage renewals and retention of your customers, measured by Gross and Net Revenue Retention
Experience managing revenue retention and product adoption of customers in a technical customer success or technical account management role
A track record of managing customers to business objectives and using achievement of goals to demonstrate ROI
A proven ability to learn a software product in-depth in order to coach customers on workflows to maximize adoption and value
Travel onsite to customers occasionally where an in-person visit will help achieve an important outcome

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder

This listing is sourced directly from Paperless Parts, Inc.'s careers page and normalized into a canonical job model.