Bon Secours Mercy Health
Patient Services Representative - Mcauley Clinic
Mercy Hospital Washington · Full-time
Sponsorship not specifiedDetected 1 day ago
HRISCustomer SupportEpicEHR/EMRPatient CareCommunicationCollaborationProblem SolvingAdaptability
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37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service.
- This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
- If you're detail-oriented, compassionate, and passionate about providing exceptional service, we'd love to have you on our team!
Responsibilities
- Deliver a positive, patient-focused experience at every interaction.
- Front Desk & Administrative Support Perform patient check-in, check-out, and appointment scheduling activities.
- Create and maintain Epic patient charts.
- Manage RightFax and support document processing workflows.
- Maintain accurate cash handling records.
- Assist with front office workflows to support efficient clinic operations.
- Support implementation of EPIC updates and workflow improvements.
- Maintain confidentiality and protect patient privacy at all times.
- Support infection control and workplace safety standards.
- Perform other duties as assigned.
Requirements
- But our heritage goes back more than 195 years.
- If you're ready to bring your customer service skills to a rewarding healthcare career, apply today! 🏥💙 Why Mercy?
- From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
- Join a caring, collaborative team where your voice matters.
- At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
- As we grow, you'll grow with us.
- Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986.
- It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty.
- Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream.
- In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children.
- Many volunteers came to help.
Benefits
- Maintain accurate electronic health records (EHR) and patient documentation.
Company info
- We are seeking a Patient Services Representative (PSR) to serve as the first point of contact for our patients and visitors.
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This listing is sourced directly from Bon Secours Mercy Health's careers page and normalized into a canonical job model.