Coupa

Director, Customer Value Management - 11450

Austin, Texas, United States · Director

Sponsorship not specified$178k-$202kDetected 91 days ago

CRMSupply ChainProcurementCustomer SuccessLeadershipCollaborationProblem Solving

About the role

Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

Lead your Enterprise CVM segment to ensure the consistent delivery of high-quality, value-added engagement, driving customer outcomes and ensuring operational excellence.
Continuously optimize the customer journey, ensuring a seamless experience from onboarding to renewal and expansion.
Collaborate with Sales and Revenue Operations teams to ensure timely contract renewals and expansions, preserving and growing GRR and NRR.
Build, mentor, and lead a team of experienced Customer Value Directors and Managers. Foster a culture of continuous improvement, collaboration, and customer-centricity.
Demonstrated ability to inspire, motivate, and manage diverse, geographically distributed teams, with a track record of elevating team performance over individual execution
Ability to drive change and foster innovation.

We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
10+ years of experience in customer success, professional services, and/or a consulting role with at least 5 years in a senior-level Customer Value Management / Customer Success role or equivalent.
Experience in SaaS or technology services industries
Ability to work cross-functionally and influence at all levels of the organization.

Ideal candidates will also have a mixture of practitioner and consultant experience.

Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Model and innovate in the usage of customer success platforms, CRM systems, and analytics to monitor customer health, forecast retention, and track key success metrics.

At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹
We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹
Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Implement best practices and processes that guide customers through each stage of the lifecycle and support CVMs in successful engagement with their customers.
Identify customer retention risk signals early and implement targeted intervention plans to retain customers. Coach CVMs on strategies to retain and grow their accounts
Exceptional communicator and relationship builder across stakeholder groups including business, technical, and executive - both internally and with Coupa customers.

#LI-REMOTE #LI-AA2 Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.

Serve as a customer-facing field leader, both proactively through account sponsorship as well as in response to inquiries, negotiations, and escalations.

This listing is sourced directly from Coupa's careers page and normalized into a canonical job model.