Socure
Staff Product Operations Manager
Hub - New York · Staff+
Sponsorship not specifiedDetected 14 days ago
SQLDevOpsRESTData VisualizationLLMsOKRsSalesforceCRMSalesExcelProcess ImprovementResearchLeadershipCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We run Product Operations as a hybrid centralized/embedded model: some Product Ops work sits centrally and serves every product team consistently, while other Product Ops work sits embedded inside individual product lines, close to their day-to-day priorities.
- We're a small team, so this role is intentionally broad.
- Here, one person does all of it, with the flexibility to shift emphasis as priorities and team size change over time.
Responsibilities
- Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team.
- Partner with Finance, Sales/RevOps, and Engineering to bring commercial and delivery data (e.g., CRM/ARR data) into product prioritization and reporting.
- Monitor data quality and drive hygiene standards across the systems that feed reporting.
- Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews - so teams have a consistent way of working instead of reinventing it pod by pod.
- Build templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time and reduce administrative burden.
- Act as the go-to resource for product managers and embedded product ops partners on how to use shared tools and processes effectively - training, office hours, documentation.
- Facilitate cross-functional handoffs between Product, Engineering, Design, and GTM so work moves smoothly instead of stalling on a handoff.
- Partner with product leadership to translate high-level strategy and company priorities into a concrete, trackable roadmap and planning cadence.
- Support trade-off and prioritization conversations when competing asks conflict with stated strategic priorities, so decisions get made deliberately rather than by default.
- Socure is building the identity trust infrastructure for the digital economy - verifying 100% of good identities in real time and stopping fraud before it starts.
Requirements
- 6+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting or working inside of a product or engineering organization.
- Experience designing and documenting repeatable processes - intake, prioritization, planning cadences - rather than just running an existing one.
- Comfort facilitating conversations where strategic priorities and day-to-day execution are in tension, and helping stakeholders land on a decision.
- Ability to work autonomously on a small, fast-moving team where priorities shift.
- Comfort building dashboards and reports (in the PPM tool itself, Tableau, Looker, or Google Sheets/Excel)
- SQL is a plus.
- Use of LLM-based tools (e.g. Claude, ChatGPT, Perplexity, etc.) to augment and optimize job and role-related workflows, dashboards, research, etc.
- Strong analytical skills - able to turn messy or scattered data into something people can act on.
- A generalist mindset and genuine comfort moving between technical configuration, process design, and data/reporting work in the same week.
- A bias toward noticing inefficiency and fixing it, even when it falls outside the "official" scope of the role.
- Excellent documentation and communication skills - you're the connective tissue between central leadership and embedded product teams.
Nice to have
- Experience facilitating OKR or strategic-planning cadences and connecting them to roadmap execution.
- Experience with CRM (e.g., Salesforce) or CRM-to-PPM integrations feeding commercial data into prioritization.
- Background in process improvement (e.g., Lean, Six Sigma, or similar) is a plus, though not required.
- Experience in SaaS, fintech, or another regulated technology environment.
- API or scripting experience (REST APIs, Zapier, or similar) for lightweight integrations and automation.
- Product teams move faster and make better decisions when the systems, process, and data behind their work are trustworthy.
- Without a dedicated owner, strategy and execution tend to drift apart - teams stay busy, but on priorities that no longer reflect what leadership actually needs.
- As the team is growing, this role will be focused less on Systems & Tools
Skills
- As the team is growing, this role will be focused less on Systems & Tools; and more on Process enforcement, and Data & Analytics
- Socure is an equal opportunity employer that values diversity in all its forms within our company.
Compensation
- Support recurring reporting cadences - business reviews, quarterly/annual planning, board updates - with clean, trusted data.
- Run the rhythm of planning - quarterly/annual planning cycles, roadmap reviews, and business reviews - that keeps execution connected to strategy as priorities shift.
Benefits
- Build and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health.
Company info
- The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
This listing is sourced directly from Socure's careers page and normalized into a canonical job model.