New Era Technology

New Era Technology

Technical Staging Supervisor

Indianapolis,IN · Full-time

Sponsorship not specifiedDetected 5 days ago
CybersecurityExcelLogisticsProcess ImprovementHRISCustomer SupportCiscoCommunicationCollaborationMentoringWritingMicrosoft Office

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Third-party placement is common here

24% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 4 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: Schneider National Inc · Hub Group · Meta Platforms, Inc.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
  • If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
  • The role is also responsible for supporting end-users by ensuring proper setup, operation, and maintenance of all devices necessary to accomplish business tasks.

Responsibilities

  • Provide technical guidance, expertise, and support to customers and internal technical teams.
  • Collaborate with colleagues to achieve superior customer service.
  • Increase responsiveness and implement permanent resolution of issues by identifying trends in service histories.
  • Create and publish documentation in the knowledge base.
  • Contribute to and maintain system, installation, and configuration standards and procedures.
  • Share newly acquired information with peers to improve support team capabilities.
  • Respond to customer and vendor questions and provide technical assistance and support.
  • Document/log all activities including details on the end user, problem summary, solution summary, installation notes and job progress.

Requirements

  • 1-year technical schooling or 5 years of hardware and software technical experience
  • Ability to work unsupervised requires critical decision-making skills
  • Strong ability to define the methods and conclusions of such trouble shooting activities.
  • Regularly required to stand, walk, climb, balance, stoop, kneel, or crouch
  • Ability to lift up to 50 pounds without assistance.
  • The employee is occasionally required to lift up to 75 pounds
  • An individual must be able to perform the essential functions of the position, with or without reasonable accommodation.

Nice to have

  • EXPECTED HOURS OF WORK: Full Time: Monday - Friday 8am - 5pm, plus overtime as needed.

Skills

  • Required to use hands and arms to type, pull, handle, feel, reach and/or squeeze
  • Required to use a keyboard and a mouse for long periods
  • Vision requirements include the ability to adjust focus and viewing a computer screen for the majority of the workday
  • Ability to lift up to 50 pounds without assistance. The employee is occasionally required to lift up to 75 pounds
  • Ability to handle multiple tasks simultaneously
  • Work in a warehouse environment

Compensation

  • This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, compensation, benefits, training, transfer, leaves of absence, discipline, termination, layoff, recall, and other terms and condition

Benefits

  • Flexible Time Off (FTO)
  • Manage resource scheduling, assignments, PTO and on-call.

Company info

  • Join New Era Technology, where People First is at the heart of everything we do.
  • With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
  • Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
  • Comply with internal security controls and procedures for New Era Technology and customers.
  • Consult with assigned customers, vendors, sales members, engineers or other individuals to discuss and resolve issues for assigned customer's projects.
  • Strive to understand budgets and contracts in place with assigned customers.

Equal opportunity

  • New Era Technology is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants.
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This listing is sourced directly from New Era Technology's careers page and normalized into a canonical job model.