Shipium
Parcel Audit Manager
Remote (United States) · Senior
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About the role
- Always-On Audit is our carrier billing audit and reconciliation service.
- It continuously checks carrier invoices against contract terms, finds and disputes discrepancies, and reconciles the results back to finance.
- You are the senior audit expert in the room across five areas: shaping the audit product, onboarding new clients, handling client escalations, raising carrier billing standards, and leading a team of Audit Advisors.
Responsibilities
- Turn real billing discrepancies into repeatable audit rules, tolerance thresholds, and automated dispute workflows, so the service catches and clears more on its own.
- Own how clients are onboarded
- Build and run a repeatable process to bring clients onto the service: assemble the stakeholder team, gather requirements, run the demo, set up invoice feeds, review early findings, configure reporting dashboards and audit tolerances, and run a side-by-side comparison against the client's current audit provider.
- Own the path for escalated disputes, carrying denied claims to the carrier's account team and tracking them to closure.
Requirements
- 7+ years in parcel, freight, or transportation billing audit, including carrier billing, accessorials and surcharges, contract-rate validation, disputes, and recovery.
- 5+ years working with carrier invoice data (EDI, API, or flat file) and reconciling it back to finance, including GL coding and payment files.
- 3+ years partnering with a software or technology team to configure audit rules, tolerances, and dispute workflows, turning audit findings into repeatable checks.
- 5+ years in a client-facing or account-management role, owning senior stakeholders and escalations, ideally with enterprise retailers or brands.
- 2+ years leading a team of audit analysts, specialists, or similar, setting quality and pace.
Nice to have
- Familiarity with the major carriers' dispute systems and filing windows, and where regional carriers fall short.
- Retail finance context: the 4-5-4 close, transportation accruals, and shipped-not-invoiced treatment.
- Exposure to ACH settlement and payment authorization models.
- How we will measure success
- Client onboardings reach their proof points: discrepancy detection, reporting and feeds, GL accuracy, dispute effectiveness, and payment file generation.
- More of the audit and dispute work runs automatically over time, with less manual effort per client.
- Escalations and disputes close inside agreed timeframes, and managed-service reviews run on cadence.
- Carrier reconciliation moves measurably toward automation across the network.
Skills
- About Shipium
- Shipium build technical infrastructure for complex supply chains.
- Modern operators turn to Shipium when they want to turn their supply chain into a strategic value driver.
Company info
- If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources ( hr@shipium.com ) and let us know the nature of your request and your contact information.
This listing is sourced directly from Shipium's careers page and normalized into a canonical job model.