Cadwell
Product Support Specialist
Kennewick, WA
Sponsorship not specified$80k-$100kDetected 53 days ago
HRCustomer SupportPatient Care
About the role
- If you love solving complex problems, thrive in a fast-paced environment, and want to make a real difference in healthcare - this role is for you.
- Be the go-to resource for customers, guiding them through product operation, configuration, and best practices
- Troubleshoot hardware, software, and networking issues with confidence and efficiency
Responsibilities
- Deliver timely, clear solutions and follow up proactively to ensure customer satisfaction
- Build deep expertise across the full Cadwell product line
- Participate in weekend support rotation and an on-call rotation for after-hours escalations
Nice to have
- Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology
- Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred)
- Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus)
- Solid computer proficiency, including familiarity with software platforms, networking, and hardware
- Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems (a plus)
- Strong communicator - comfortable explaining technical concepts clearly in writing and over the phone
Skills
- Skills & Strengths / Physical Requirements & Working Conditions
Compensation
- $80,000 - $100,000 USD
- Work on products that directly impact patient care in clinical neurophysiology and sleep medicine
- Join a collaborative, mission-driven team that invests in your growth
Benefits
- Education / Experience:
- Flexible location - headquarters in Kennewick, WA or fully remote
Equal opportunity
- If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at careers@cadwell.com.
Visa & Work Authorization
- t of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic info
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This listing is sourced directly from Cadwell's careers page and normalized into a canonical job model.