Zeiss Group

Zeiss Group

Service Billing Coordinator

Minneapolis

Sponsorship not specified$48k-$60kDetected 16 days ago
CRMAccountingSAPProcess ImprovementERPResearchCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

  • As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.
  • ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.
  • We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

Responsibilities

  • Collaborate with other departments for fast resolution of any service billing topics.
  • Support Contract and Order Process Manager as necessary, including reports, analysis and review of orders, projects or inventory as requested.

Requirements

  • Excellent verbal and written communication skills, problem solving skills and attention to detail required.
  • Related ERP or CRM operating systems experience required.

Nice to have

  • SAP experience preferred.

Compensation

  • The annual pay range for this position is $48,000 – $60,000 and is eligible for a performance bonus

Benefits

  • Two years of post-secondary education in Accounting or related field, or four years related experience preferred.
  • Vacation and sick pay

Company info

  • How many companies can say they've been in business for over 180 years?!
  • Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
  • What's the role?
  • Here at ZEISS, we certainly can!
  • We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone!
  • Make a difference, come join the team!
  • Hybrid, Tues, Wed, Thursday in office.
  • The Service Billing Coordinator is responsible for managing the end-to-end monthly billing cycle.
  • The Service Billing Coordinator is also responsible for accurate and timely creation of service contracts as well as maintenance and updates of data in all relevant systems.
  • The position requires strong attention to detail, an intense focus on customer satisfaction, the ability to identify opportunities for process improvement, and the ability to implement changes in a timely and organized manner.
  • Sound Interesting?
  • Here's what you'll do:
  • Process all paperwork related to each scheduled service job as stated in working instructions.
  • Creation of service contracts and service orders for all contract related services.
  • Assist in updating/maintaining all invoicing related working instructions.
  • Handle incoming customer questions/complaints.
  • Work with service technicians within assigned region and/or area of responsibility to review, complete, and bill all service orders accurately and in a timely manner.
  • Inform appropriate Service Manager(s) and/or Contract and Order Process Manager of any customer complaints/disputes.
  • Advise Regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
  • Assists in maintaining all databases and systems.
  • Advise Contract and Order Process Manager of any difficulties or discrepancies encountered with any current processes or systems.
  • Participate in ongoing continuous improvement efforts, including process improvement events.
  • Do you qualify?

Visa & Work Authorization

  • status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical
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This listing is sourced directly from Zeiss Group's careers page and normalized into a canonical job model.