IMPaCT Care

Customer Success Manager

United States

Sponsorship not specified$10k-$15kDetected 27 days ago

Project ManagementSalesforceCRMAccount ManagementCustomer SuccessCommunication

About the role

Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94.
We're changing the game, but also know the importance of enjoying the journey.
That's why we have made sure that IMPaCT Care is the place to be!

Operational Excellence & Project Command Orchestrate with Precision: Build structured project plans that work backward from goals, tracking all deliverables, owners, and timelines across stakeholders.
Document Like a Pro: Maintain real-time, accurate documentation in Salesforce and Asana.
Own the "Hub": Act as the central point of alignment between internal teams (Product, Tech, WFD, DCT), holding stakeholders accountable to timelines and ensuring clean handoffs.
Launch Excellence: Support end-to-end CHW program launches, coordinating across stakeholders to achieve specific customer goals and seamless platform adoption.
Streamline Technical Success: Own the Tech Review process.
Collaborate with IT and customer stakeholders to align on compliance and technical needs, ensuring frictionless scalability.
Proven ability to: Manage concurrent projects with zero dropped balls.
Build structured project plans that work backward from goals, tracking all deliverables, owners, and timelines across stakeholders.
Maintain real-time, accurate documentation in Salesforce and Asana.
Support end-to-end CHW program launches, coordinating across stakeholders to achieve specific customer goals and seamless platform adoption.

You are: A project management maestro - You flawlessly orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items.
You are organized and proactive, moving ahead of schedule and ensuring nothing falls through the cracks.
You know when to speak, when to listen, and how to communicate with intention.
Tech stack proficiency: Google suite, CRM (Salesforce), Zoom, Asana, LMS platforms.

Customer Success Manager Amid clinical workforce shortages, rising healthcare costs, and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.
Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity.
We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations like Kaiser Permanente, CVS and United Way.
on CNN, in WaPo, at the Fed …there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.
We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.
Customer Success & Relationship Management Portfolio Mastery: Co-manage 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.
Requirements 3+ years in CSM/account management, preferably at a health tech startup or SaaS company.
Familiarity with basics of U.S. health care.
Navigate healthcare stakeholders (Healthcare systems, CBOs, payers).

Proactively prepare customers for risks, delays, or necessary tradeoffs to keep the big picture on track.
1-2x/quarter for IMPaCT team retreats and customer onsite visits.
One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background, and ideas.
We are committed to an inclusive and diverse workplace.
Communicate the Tradeoffs: Proactively prepare customers for risks, delays, or necessary tradeoffs to keep the big picture on track.

This listing is sourced directly from IMPaCT Care's careers page and normalized into a canonical job model.