Pigment

Product Support Specialist

Toronto

Sponsorship not specifiedDetected 1 day ago

SnowflakeFinancial ModelingFP&APerformance ManagementCustomer SuccessCustomer SupportCommunication

About the role

With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
This may include verification of employment history, education, and, where legally permitted, criminal records.
Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies.
Provide Outstanding Service: Customer Service is at the heart of our operation, you'll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service.
Continuously Learn and Develop Yourself: As we innovate and evolve our products, we're equally committed to supporting your growth.
Experience working independently, taking ownership of outcomes, and building trust through empathy and accountability.
Proven ability to manage high-volume, repeatable work while maintaining accuracy, consistency, and quality.
Track record of delivering exceptional customer service and building trusted relationships with internal and external stakeholders.
Application Support
Technical Support in a SaaS environment
Support Operations
Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed.

Proven ability to take a proactive, hands-on approach to solving problems, with a strong curiosity and eagerness to learn new skills and technologies.
Track record of delivering accurate, detail-oriented work while following structured processes and maintaining a high standard of quality.
Ability to proactively identify, communicate, and escalate issues, blockers, and risks to keep work moving forward.
Experience partnering with cross-functional teams, managing internal requests, and balancing competing priorities while maintaining a customer-first mindset.
2+ years of experience in one or more of the following areas:

Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment.
Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed.
Experience quickly learning and adopting new software, tools, and technologies.

serve at the primary point of contact for customers seeking help.
Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment.
Provide Expert Assistance: serve at the primary point of contact for customers seeking help.
We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organization, allowing you to shape your career.
Experience collaborating effectively in a fast-paced, global environment as part of a distributed team.
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate.

This listing is sourced directly from Pigment's careers page and normalized into a canonical job model.