Datadog
Customer Success Associate - Boston
Boston, Massachusetts, USA
Sponsorship not specified$54k-$72kDetected 13 hours ago
DatadogAccessibilitySalesAccount ManagementCustomer SuccessCustomer SupportCollaboration
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odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts.
- Associates follow a well-defined methodology to identify the customer's unique needs and clearly convey the value of the Datadog product.
- As we scale our Customer Success team, furthering personal development and team success is a top priority.
Responsibilities
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
- Passionate about building long term and lasting relationships
Requirements
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
Compensation
- $54,000 - $72,000 USD
Benefits
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
- Datadog offers a competitive salary and equity package, and may include variable compensation.
- Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Company info
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Act as an advisor to customers to ensure they're leveraging the solution effectively
- As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
Equal opportunity
- Equal Opportunity at Datadog:
- This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Visa & Work Authorization
- t opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics
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This listing is sourced directly from Datadog's careers page and normalized into a canonical job model.