EXP Jobs

EXP Jobs

IT Support Technician - (REMOTE)

Remote (United States)

Sponsorship not specifiedDetected 27 days ago
Customer SupportCommunicationCollaborationProblem SolvingCritical ThinkingMicrosoft Office

About the role

  • This role is work-from-anywhere in the US.
  • Please Note: Working hours for this role will be 9:00 AM - 6:00 PM PDT or 12:00 PM - 9:00 PM EDT.
  • As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate.

Responsibilities

  • The IT Support Technician is responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware used by exp Realty staff.
  • These systems include email and messaging communication, collaboration and document management, phone and networking, and specialized systems we license from various vendors.
  • Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner.
  • Provide accurate information on IT products, systems, or services Pass on any feedback or suggestions by staff to management or the appropriate internal team Identify and suggest possible improvements on procedures Perform designated job tasks efficiently and within the provided time frame.
  • Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
  • Manage and prioritize workload effectively to meet deadlines and deliver results.

Requirements

  • Bachelor of Science in Information Systems, Computer Science or a related discipline and / or 3 to 5 years professional experience.

Skills

  • Come join us!
  • Attend virtual meetings, provide updates on progress, and actively participate in discussions.
  • Adhere to company policies and guidelines, including data security and confidentiality.
  • Complete assigned projects, assignments, or tasks with attention to detail and quality.

Benefits

  • Continuously update job knowledge by participating in training opportunities or self-directed learning.

Company info

  • We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World.

Equal opportunity

  • We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.
  • As such, eXp is proud to be an Equal Opportunity Employer.
  • We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Visa & Work Authorization

  • l conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law
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This listing is sourced directly from EXP Jobs's careers page and normalized into a canonical job model.