AssetWorks LLC
Resolution Consultant-3
United States - TX
Sponsorship not specifiedDetected 31 days ago
Customer SupportCommunication
About the role
- The Resolution Consultant position is a part of the Customer Care team which is the first point of contact between the customer and the software vendor.
- They are responsible for capturing customer reported issues and determining the best course of action for an accurate resolution in a timely manner.
- They will also work directly with the customer to gather necessary information for any questions, issues, defects or enhancements received.
Responsibilities
- Receive support request tickets submitted in the customer portal as well as monitor the support email and hotline
- Maintain local instances of the products to imitate a customer's environment for precise troubleshooting
- The Software Support Analyst will learn the AssetWorks suite of products.
Requirements
- 1-2 years of experience in a technical support or help desk position
- A technical background is required as navigating both the customer facing front-end of the applications and the back-end administrator sides are needed.
Company info
- Demonstrate expertise in conveying technical and functional concepts within our software to Customers
- Provide feedback to the customers on the progress and status of their reported issues throughout the resolution process
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This listing is sourced directly from AssetWorks LLC's careers page and normalized into a canonical job model.